Andrew M.
About Andrew M.
Andrew M. is a Service Delivery Support Coordinator and Quality Assurance professional at Elenium Automation in Melbourne, Australia, where he has worked since 2021. He holds a Graduate Diploma in Information Sciences from Massey University and has a background in aviation management.
Work at Elenium
Andrew M. has been employed at Elenium Automation since 2021, serving as the Service Delivery Support Coordinator and Quality Assurance professional. In this role, he is responsible for ensuring the quality of service delivery and supporting operational processes within the organization. His tenure at Elenium spans three years, during which he has contributed to the company's objectives in Melbourne, Victoria, Australia.
Education and Expertise
Andrew M. holds a Graduate Diploma in Information Sciences from Massey University, which he completed in 2018 after an 11-month study period. He also earned a Bachelor of Aviation Management from the same institution, studying from 2015 to 2017. His educational background includes a National Certificate of Educational Achievement: Level 3 from Glendowie College, achieved from 2010 to 2014.
Background
Before joining Elenium Automation, Andrew M. worked at Swissport (Australia and New Zealand) in various roles. He served as a Ground Support Officer in Palmerston North, New Zealand, from 2017 to 2018. Following this position, he transitioned to Melbourne, Australia, where he worked as a Customer Service Supervisor from 2018 to 2021, gaining valuable experience in customer service and operational support.
Career Progression
Andrew M.'s career reflects a progression from ground support to service delivery coordination. His initial role at Swissport as a Ground Support Officer laid the foundation for his subsequent position as a Customer Service Supervisor, where he developed skills in managing customer interactions and team leadership. His current role at Elenium Automation further leverages his expertise in quality assurance and service delivery.