Karen Lloyd
About Karen Lloyd
Karen Lloyd is a Senior Account Manager at Elenium Group in Melbourne, Australia, specializing in the rail sector and managing relationships with major UK Train Operating Companies. With extensive experience in client management and service delivery, she has a strong track record in identifying growth opportunities and resolving troubled accounts.
Work at Elenium
Karen Lloyd has served as a Senior Account Manager at Elenium Group since 2016. In this role, she specializes in the rail sector, working closely with all major UK Train Operating Companies. Her responsibilities include managing service delivery to major airports in Australia and New Zealand. Lloyd focuses on identifying new growth opportunities within client accounts, aiming to enhance performance and productivity. She is recognized for her ability to step in and resolve troubled accounts by rebuilding relationships and implementing effective Service Improvement Plans.
Previous Experience at IBM
Karen Lloyd worked at IBM from 1998 to 2007, holding various positions over a nine-year period. She served as a Resource Development Manager, where she managed $24 million of contracted business, overseeing contractual discussions, extensions, and retention. Additionally, she worked as an HR Interface Manager from 2002 to 2004, contributing to human resources operations during her tenure.
Experience at Worldline (Atos)
From 2008 to 2016, Karen Lloyd was employed at Worldline (Atos) as a Client IT Service Delivery Manager. In this role, she managed service delivery for multiple clients, ensuring that IT services met the required standards. Her experience at Worldline further developed her skills in managing complex projects and client relationships.
Education and Training
Karen Lloyd studied at North Leamington School. Her educational background has provided her with a foundation that supports her career in account management and client services within the technology and rail sectors.
Project Management Skills
Karen Lloyd is experienced in managing multiple projects concurrently across different customers. She has worked with teams involving up to 30 people in a matrix-based model, demonstrating her capability to coordinate complex operations and deliver results across various client accounts.