Amanda O'hear
About Amanda O'hear
Amanda O'hear is a Customer Success Manager at Eleos Health, with a background in customer success and meeting services across various organizations. She has a Bachelor of Science in Public Health from James Madison University and has contributed to significant revenue growth and customer engagement strategies throughout her career.
Current Role at Eleos Health
Amanda O'hear serves as a Customer Success Manager at Eleos Health, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes with the company's products and services. Her responsibilities include collaborating with various teams to address customer needs and challenges, as well as developing strategies to improve user engagement and product adoption.
Previous Experience at Scene Health
Before joining Eleos Health, Amanda worked at Scene Health as the Director of Customer Success from 2021 to 2022. In this remote role, she was responsible for overseeing customer success initiatives and ensuring that clients received the support needed to maximize their use of the company's offerings. Her leadership in this position contributed to the overall satisfaction and retention of clients.
Background in Meeting Services
Amanda has extensive experience in meeting services, having held multiple positions at The Health Management Academy. She served as the Senior Director of Meeting Services from 2017 to 2018 and as the Director of Meeting Services from 2013 to 2017. Additionally, she began her career at the organization as the Manager of Meeting Services in 2013. Her roles involved planning and coordinating meetings, ensuring that they met the needs of participants and stakeholders.
Education and Expertise
Amanda O'hear earned a Bachelor of Science degree in Public Health from James Madison University. Her educational background provides her with a solid foundation in health-related topics, which she applies in her customer success roles. Her expertise includes developing customer success strategies, managing client relationships, and conducting business reviews with executive leaders.
Achievements in Customer Success
Throughout her career, Amanda has made significant contributions to customer success. She developed a customer success program strategy that improved user engagement and product adoption. Additionally, she advised over 15 enterprise clients on contract renewals, which resulted in a revenue growth of $3.1 million. Her proactive approach to managing customer health includes identifying risks and implementing effective mitigation plans.