Amy Scroggs
About Amy Scroggs
Amy Scroggs is a Customer Success Manager: Enterprise at Eleos Health, with a diverse background in customer success and pharmacy management. She has extensive experience in building customer relationships and conducting business reviews to ensure client satisfaction.
Current Role at Eleos Health
Amy Scroggs serves as the Customer Success Manager: Enterprise at Eleos Health since 2023. In this role, she focuses on building trusted relationships with customers, ensuring they receive value and achieve their goals. Amy conducts quarterly business reviews and collaborates with various teams, including engineering, operations, sales, and support, to align on customer objectives and address technical solutions.
Previous Experience at WebPT
Prior to her current position, Amy Scroggs held multiple roles at WebPT from 2013 to 2023. She began as a Member Care Senior Success Administrator, then progressed to Customer Success Manager roles, including Tech Touch, Small Business, and Mid-Market. Additionally, she served as Operations Ninja and Operations Project Lead, where she contributed to operational efficiency and customer success initiatives.
Background in Pharmacy
Amy Scroggs has a background in pharmacy, having worked as a Pharmacy Technician and Over the Counter Pharmacy Manager at Scottsdale Professional Pharmacy LTD from 1992 to 2000. She also worked as a Pharmacy Technician at Supertarget from 2012 to 2013. This experience provided her with a strong foundation in customer service and healthcare operations.
Education and Expertise
Amy Scroggs studied at Scottsdale Community College, where she earned an Associate's degree in Counseling Psychology from 1991 to 1993. Her educational background supports her passion for life coaching and helping individuals identify and achieve their goals, which she integrates into her role as a Customer Success Manager.
Skills and Contributions
In her professional roles, Amy Scroggs develops content, performs data analysis, and provides insights. She leads external presentations to customers, showcasing her ability to communicate effectively and deliver value. Her focus on building trusted customer relationships and conducting business reviews highlights her commitment to customer success.