Caitlin Mc Ginty
About Caitlin Mc Ginty
Caitlin McGinty is a Customer Success Manager at Eleos Health, with a diverse background in client success and management across various companies, including Yext and FirstPerson. She specializes in enhancing customer experiences and building relationships, drawing on her expertise in healthcare and sales enablement.
Current Role at Eleos Health
Caitlin Mc Ginty serves as a Customer Success Manager at Eleos Health since 2023. In this role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Her responsibilities include acting as the voice of customers within the organization, providing valuable feedback to sales, marketing, and product teams to enhance the overall customer experience.
Previous Experience at Yext
Caitlin Mc Ginty held multiple positions at Yext, where she contributed significantly to client success. She served as the Director of Client Success, Enterprise - Regional Lead for three months in 2022, and as a Senior Client Success Manager, Enterprise from 2021 to 2022. Additionally, she was the Senior Director of Client Solutions Management, Enterprise Healthcare (National Lead) from 2022 to 2023, working remotely. Her tenure at Yext spanned various roles that emphasized client engagement and satisfaction.
Professional Background
Caitlin Mc Ginty has a diverse professional background in customer success, sales enablement, and healthcare. She has worked in various capacities, including as an Advisor at FirstPerson, Vice President of Employee Benefits at Acentria Insurance, and Client Executive at MJ Insurance. Her experience also includes roles at ExactTarget and AIT Laboratories, where she developed skills in HR and project management. This varied experience provides her with a unique perspective on healthcare organizations.
Education and Expertise
Caitlin Mc Ginty studied at the Kelley School of Business in Indianapolis, where she earned a Bachelor's degree with majors in Business, HR/Management, and minors in Economics and Psychology from 2008 to 2010. Her educational background supports her expertise in customer success and client relationship management, particularly in the healthcare sector.
Skills and Interests
Caitlin Mc Ginty possesses strong communication and presentation skills, which include executive engagement. She is passionate about building lasting relationships with team members and customers, emphasizing adoption and conveying value and ROI to stakeholders. Outside of her professional life, she has interests in yoga, horses, waterskiing, international travel, and real estate investments.