Ken Gould
About Ken Gould
Ken Gould is a Customer Success Manager with extensive experience in sales and healthcare. He has held various roles in companies such as b.well Connected Health, Gainsight, and Nuance Communications, and he holds a Master of Arts from The University of Auckland.
Current Role at Eleos Health
Ken Gould currently serves as a Customer Success Manager at Eleos Health, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and ensuring that clients effectively utilize the company's healthcare solutions. His experience in customer success allows him to guide clients through processes that align with their needs and capabilities.
Previous Experience in Healthcare Sales
Before joining Eleos Health, Ken Gould worked at b.well Connected Health as a Client Executive for seven months in 2023. He also spent two years at Gainsight as an Account Executive specializing in the healthcare sector from 2021 to 2023. His background includes significant experience in sales and account management, particularly within the healthcare industry.
Educational Background
Ken Gould holds a Master of Arts (M.A.) in International Development Studies from The University of Auckland, where he studied from 2004 to 2006. He also earned a Bachelor's degree in Business Administration and Management from Washington State University, attending from 1995 to 2000. His educational background supports his expertise in both business and healthcare.
Career in Enterprise Software and Services
Ken has a diverse work history that includes six years as an Account Executive at Nuance Communications, focusing on enterprise software and services from 2011 to 2017. He also worked as a Business Development Manager at LeanPath, Inc. for nine months in 2018. This experience has contributed to his comprehensive understanding of sales processes and customer needs in various sectors.
Expertise in Healthcare Provider Relations
With over four years of direct experience working with healthcare providers, Ken Gould specializes in addressing the needs of patients with chronic health issues, substance use, and mental health conditions. His unique skill set combines sales expertise with hands-on healthcare experience, enhancing his ability to build strong professional relationships and deliver value to clients.