Melissa Olenick, MBA
About Melissa Olenick, MBA
Melissa Olenick is a Customer Success Manager at Eleos Health, where she focuses on building strong relationships with clients and colleagues through authenticity and transparency. With a background in exercise physiology and extensive experience in customer success roles, she emphasizes efficiency and accountability in her leadership approach.
Work at Eleos Health
Melissa Olenick has been serving as a Customer Success Manager at Eleos Health since 2023. In this remote role, she focuses on fostering strong relationships with clients and internal stakeholders. Melissa aims to leave a lasting impression by exceeding expectations in her interactions. She employs various software tools, including Salesforce, Gainsight, ServiceNow, Open Air, MS Word, Excel, and PowerPoint, to enhance her effectiveness in this position.
Education and Expertise
Melissa Olenick holds a Bachelor of Science degree in Exercise Physiology from the University of Massachusetts Lowell, where she also completed dual minors in Clinical Lab Science and Psychology. She furthered her education by earning a Master of Business Administration (MBA) from the University of Phoenix. Her expertise includes de-escalating situations and managing client expectations, which she applies in her customer success role.
Background in Healthcare and Customer Success
Melissa Olenick has a diverse professional background in healthcare and customer success. She worked at athenahealth in Professional Services for seven years and served as an Exercise Physiologist at Steward Health Care for four years. Additionally, she held the position of Senior Engagement Manager at Silverlink Communications, LLC (now Welltok, Inc.) for five years, followed by a role as Enterprise Implementation Manager at Elation Health for seven months.
Previous Roles and Experience
Prior to her current position, Melissa Olenick worked as an Enterprise Success Manager at WebPT for four years in the Phoenix, Arizona area. Her career also includes a significant tenure at Lahey Clinic as a Senior Exercise Physiologist for seven years. This extensive experience in both healthcare and customer success roles has equipped her with a comprehensive skill set applicable to her current work.
Leadership Approach
In her professional capacity, Melissa Olenick emphasizes efficiency, consistency, respect, and accountability. Her leadership approach is characterized by authenticity, compassion, and transparency, which she believes are essential for building strong relationships with clients and colleagues. This focus on interpersonal dynamics contributes to her effectiveness in customer success management.