Ankit Gupta
About Ankit Gupta
Ankit Gupta is an Operations Manager at Elevate with extensive experience in IT management and strategic planning, having previously worked at companies like Cisco, HCL Technologies, and Orange Business Services.
Work at Elevate
Ankit Gupta currently holds the position of Operations Manager at Elevate, where he has been employed since 2021. In this role, he is responsible for strategic and tactical planning for IT systems to align with the customer's long-term vision. He oversees a team of 20 billable resources across various IT domains, including IT Service Desk, EUC, IT Infrastructure, Network Operations, DevOps, Information and Cyber Security, Technical Writing, Data Center, and Cloud Operations. Ankit also develops standard operating procedures and best practices for the Global Services Center.
Education and Expertise
Ankit Gupta has a robust educational background in business and technology. He studied at the Indian Institute of Management, Calcutta, where he completed an Executive Program for Young Managers from 2016 to 2017. He also holds a Bachelor of Technology (B.Tech) in Information Technology from DIT University, obtained between 2007 and 2011. Additionally, Ankit completed his Senior Secondary education at Don Bosco School, New Delhi, focusing on Science from 2006 to 2007.
Professional Background
Ankit Gupta has extensive experience in the IT sector, having worked in various roles across multiple organizations. He began his career at HCL Technologies as a Graduate Engineer Trainee from 2012 to 2013, later advancing to the position of Senior Analyst from 2013 to 2014. He then transitioned to Orange Business Services, where he served as an On-duty NOC Manager/Major Incident Manager from 2015 to 2016 and as a Problem Management Expert (Voice) in 2017. Ankit also worked at Cisco as a Problem Manager from 2017 to 2021.
Key Responsibilities
In his current role as Operations Manager, Ankit Gupta is responsible for several key functions. He develops contingency strategies and plans for staffing changes and establishes a Governance Model. He oversees workforce management, service level targets, work prioritization strategies, and productivity improvements. Ankit also plays a crucial role in screening and hiring qualified candidates for various IT domains within the client's Global Services Center, while helping staff assess their career objectives and developmental needs.