Anna Cruz
About Anna Cruz
Anna Cruz is the Billing Lead at Elevate Services, working remotely from Taguig, Philippines, and collaborates closely with the Accounts Receivable Manager in the US.
Work at Elevate
Anna Cruz currently serves as the Billing Lead at Elevate Services, a position she has held since 2019. In this role, she works remotely from Taguig, National Capital Region, Philippines. Her responsibilities include preparing recurring reports related to billing and accounts receivable in collaboration with the Accounts Receivable Manager in the US. She monitors team performance to ensure daily service level agreements (SLA) and monthly target forecasts are met. Additionally, she assists with customer onboarding and manages the information database.
Previous Roles and Experience
Prior to her current position, Anna Cruz held various roles within Elevate Services. She started as a Billing Associate when the company established its Manila office in 2015. She later served as a Junior Accountant from 2014 to 2019 and as a Billing Analyst for six months in 2019. Her experience also includes working as an Accountant at CDC Manufacturing Corporation for four months in 2013 and as a Consultant/Accountant at Forth Bridge Solutions Pte. Ltd. from 2013 to 2014. Additionally, she worked as a Sales Accountant at CATS Motors, Inc. from 2008 to 2011 and as a Human Resource Officer at Advance Credit Corporation from 2004 to 2008.
Education and Expertise
Anna Cruz earned her Bachelor of Science degree in Accountancy from the City of Malabon University, completing her studies from 2000 to 2004. Her educational background provides her with a strong foundation in accounting principles and practices, which she applies in her current role at Elevate Services. Her expertise spans various aspects of billing, accounts receivable, and financial reporting.
Collaboration and Leadership
In her role as Billing Lead, Anna Cruz collaborates with teams in the US and India on new client projects. She leads weekly strategic calls with co-Team Leads and the Operations Manager to ensure alignment on goals and objectives. Anna plays a key role in training new hires and reviewing their work assignments, contributing to the overall efficiency and effectiveness of the billing team.
Professional Development and Meetings
Anna attends weekly meetings with the Controller in the US and Med Legal Directors, which facilitates communication and strategic planning within the organization. Her involvement in these meetings demonstrates her commitment to professional development and her role in maintaining operational standards within the billing department.