Jonas Panganiban
About Jonas Panganiban
Jonas Panganiban is a NOC Service Desk Analyst at Elevate Services with extensive experience in IT support and network monitoring.
Work at Elevate
Jonas Panganiban currently serves as a NOC Service Desk Analyst at Elevate Services. He has held this position since 2019, contributing to network monitoring and support operations. His role involves creating daily RFB and Netwrix reports, which are essential for maintaining network performance and security. Panganiban's work supports both internal and external clients, ensuring efficient IT service delivery.
Previous Experience in IT Support
Before joining Elevate Services, Panganiban worked as a Service Desk Analyst at CGI from 2015 to 2018. He also held a Service Desk Analyst position at Global Bridge Resources Citibank from 2012 to 2014. His experience includes providing technical support and troubleshooting assistance to users, enhancing overall service quality in each role.
Technical Support Background
Jonas Panganiban has a solid foundation in technical support, having worked as a Technical Support Engineer Level 2 at Emerio Philippines Hewlett Packard Seadrill from 2014 to 2015. In this role, he was responsible for configuring the Global Standard Build for desktops and laptops, which involved ensuring that devices met organizational standards before deployment.
Education and Expertise
Panganiban studied Computer Science at Adamson University, where he earned his Bachelor's degree from 2003 to 2008. His educational background provides him with a strong understanding of IT principles and practices, which he applies in his current and previous roles in IT support and network management.
Involvement in IT Procurement
In addition to his technical support roles, Jonas Panganiban participates in global IT procurement activities. This involvement includes working with both internal and external clients to facilitate the acquisition of IT resources and services, contributing to the efficiency of organizational operations.