Leonora Sundiam
About Leonora Sundiam
Leonora Sundiam is an Operations Manager at Elevate Services Inc. with extensive experience in process and quality analysis, financial systems, and strategic client support.
Work at Elevate
Currently, Leonora Sundiam holds the position of Operations Manager at Elevate Services Inc. She has been with the company since 2015. In this role, she is responsible for overseeing operations and ensuring efficient service delivery. Her contributions include collaborating with Asia Pacific Country Heads to develop growth plans and major initiatives, which are essential for the company's strategic direction.
Previous Experience at B&M Global Services
Leonora Sundiam worked at B&M Global Services Manila, Inc. from 2003 to 2014, where she held multiple roles including Process and Quality Analyst and Assistant Operations Manager. During her tenure, she led the development of a new workflow system and implemented a scorecards system to enhance performance measurement. Her experience in this organization spanned over a decade, allowing her to build a strong foundation in process improvement.
Experience at Baker & McKenzie
At Baker & McKenzie Global Services Manila Inc., Leonora Sundiam served as a Process and Quality Analyst from 2009 to 2013. In this role, she focused on quality assurance and process optimization. Her work contributed to the overall efficiency of the department and supported the implementation of best practices within the organization.
Role at AIG
Leonora Sundiam briefly worked at AIG as an F&A Associate Manager - Premium Collections in 2014. Her role involved managing financial processes related to premium collections. Although her time at AIG was short, it added to her diverse experience in operations management and financial services.
Achievements in Process Improvement
Throughout her career, Leonora Sundiam has demonstrated a strong ability in process improvement and quality assurance. She played a key role in the Financial Systems Replacement Project, where she participated in integration and user acceptance testing. Additionally, she is responsible for creating Service Recovery Reports to address issues related to processes, information security, and technology, implementing corrective actions as necessary.