Michael Johnson
About Michael Johnson
Michael Johnson is a Senior Legal Operations Analyst at Elevate Services with a background in customer service, media analysis, and freelance translation. He holds multiple degrees, including a Bachelor's in French and German from Northumbria University and a Postgraduate Diploma in Teaching English as a Second Language.
Current Role at Elevate Services
Michael Johnson currently serves as a Senior Legal Operations Analyst at Elevate Services. In this role, he provides ad-hoc training to new staff and has updated training guides for proprietary e-billing software to assist in training new analysts. He has also streamlined an Excel sheet to enhance the efficiency of tracking legal data for analysts. His promotion to Senior Analyst occurred within one year of his initial position as an Analyst at Elevate Services.
Previous Work Experience
Prior to his current role, Michael Johnson held various positions in customer service and analysis. He worked as a Customer Service Agent at Sitel and Vodafone, as well as a Technical Support Agent at Ubisoft. Additionally, he served as a Media Analyst at m-brain UK Ltd. He also gained experience as a freelance translator from 2013 to 2016, providing translation services in various capacities.
Education and Qualifications
Michael Johnson has a diverse educational background. He achieved a Bachelor’s Degree in German Studies from Fachhochschule Köln in 2011. He also holds a Bachelor's Degree in French and German from Northumbria University, completed in 2012. Furthermore, he obtained a Postgraduate Diploma in Teaching English as a Second or Foreign Language/ESL Language Instructor from Northumbria University in 2017. His studies at Université de Bourgogne included a Bachelor's Degree in French Studies.
Professional Development
Throughout his career, Michael Johnson has engaged in continuous professional development. He has contributed to the training of new staff at Elevate Services and has updated training materials to ensure new analysts are well-prepared. His experience in various customer service roles has also equipped him with skills that enhance his current analytical work.
Background and Early Education
Michael Johnson completed his early education at Ponteland High School, where he studied from 2003 to 2008. His educational journey continued at various higher education institutions, culminating in multiple degrees focused on language studies, which have informed his professional roles in translation and customer service.