Sonu Kumar
About Sonu Kumar
Sonu Kumar is a Senior Data Analyst at Elevate Services with a background in technical support and marketing.
Work at Elevate
Currently, Sonu Kumar holds the position of Senior Data Analyst at Elevate Services. His role involves managing AI and ML output data, which is critical for data-driven decision-making. He also participates in weekly conference calls with clients to explain dashboards and service level agreements (SLA). This position allows him to leverage his analytical skills and collaborate with various stakeholders to ensure effective communication and project execution.
Previous Experience at Tech Mahindra
Sonu Kumar worked at Tech Mahindra for a total of four years, from 2014 to 2018. During this time, he served as a Senior Associate Technical Support and later as an MIS Executive. His responsibilities included developing macros for the automation team and generating reports related to complaints, which were then communicated to the relevant departments. This experience provided him with a strong foundation in technical support and data management.
Education and Expertise
Sonu Kumar earned a Bachelor of Arts (BA) degree in Art/Art Studies from Punjab University Chandigarh, completing his studies from 2006 to 2009. He further pursued a Master of Business Administration (MBA) in Marketing through distance education at Sikkim Manipal University from 2009 to 2012. His educational background equips him with a blend of analytical and marketing skills, enhancing his capabilities in data analysis and reporting.
Experience at IBM
Sonu Kumar began his career as a Customer Care Executive at IBM, where he worked for nine months in 2009. This role involved direct interaction with customers, which helped him develop strong communication skills. His experience at IBM laid the groundwork for his future roles in technical support and data analysis.
Coordination and Reporting Skills
In his current and previous roles, Sonu Kumar has demonstrated strong coordination skills by working closely with developers and testers to enhance code quality. He also coordinates with US-based colleagues, facilitating both physical and virtual meetings as required. Additionally, he provides Excel support to legal lawyers and generates reports for complaints, showcasing his ability to analyze data and communicate findings effectively.