Tracy Kallam
About Tracy Kallam
Tracy Kallam is a Legal Operations Manager at Elevate Services with over a decade of experience in operational improvements and business analytics.
Current Role at Elevate Services
Tracy Kallam serves as the Legal Operations Manager at Elevate Services. In this role, she collaborates between development teams and customers to facilitate software implementations. Her responsibilities include analyzing business processes and identifying areas for operational improvement. Tracy's work aims to enhance the efficiency and effectiveness of legal operations within the organization.
Previous Experience in Legal and Business Analytics
Tracy Kallam has extensive experience in legal and business analytics. Prior to her current position, she worked at Newtek Business Services in various roles, including Director of Business Analytics and Compliance, where she focused on operational oversight and compliance initiatives. She also held the position of Director of Call Center Service Operations, contributing to the optimization of customer service processes.
Marketing and Technical Support Background
Tracy has a diverse background in marketing and technical support. She worked as a Senior Manager of Direct Response Marketing at SafeStreets USA, where she managed marketing initiatives. Earlier in her career, she served as Technical Support Supervisor at Newtek Business Services, providing support and guidance to technical teams and customers.
Educational Qualifications
Tracy Kallam holds a Bachelor of Science in Technical Management from DeVry University, where she studied Business Intelligence and Analytics Management. She also achieved a Six Sigma Green Belt Certification from Villanova University, focusing on process improvement methodologies. Additionally, she obtained a Certificate in Web Fundamentals from Oregon State University.
Professional Skills and Achievements
Tracy demonstrates a strong track record in leading organizational change and performance improvement. She has over a decade of experience in developing and implementing operational improvements that drive business results. Tracy has successfully implemented performance metrics through customized dashboards for Fortune 500 corporate legal departments, showcasing her analytical skills and commitment to enhancing business operations.