Koushik Biswas
About Koushik Biswas
Koushik Biswas is a Manager of Workforce Management at Elevate K-12, with extensive experience in workforce management roles at OnProcess Technology and other companies. He holds a Bachelor of Business Administration from Himalayan University and has worked in various capacities in the BPO sector since 2006.
Work at Elevate K-12
Koushik Biswas currently holds the position of Manager Workforce Management at Elevate K-12. He has been with the organization since 2022, contributing to workforce management strategies and operations in Mumbai, Maharashtra, India. His role involves overseeing workforce planning and optimization to enhance operational efficiency.
Previous Experience at OnProcess Technology
Koushik Biswas has extensive experience at OnProcess Technology, where he worked in various capacities from 2015 to 2022. He began as LEAD WFM and progressed to Senior Team Lead, Assistant Manager, and finally Manager Global WFM. His tenure at OnProcess Technology spanned seven years, primarily in the Kolkata Area, India, focusing on workforce management and operational leadership.
Career Background in BPO Industry
Koushik Biswas has a solid background in the Business Process Outsourcing (BPO) industry. Before joining OnProcess Technology, he worked at AEGIS as Senior Executive from 2006 to 2008, and at Firstsource Solutions Limited as Process Leader from 2008 to 2011. He also served as Senior Team Leader at Spanco BPO from 2010 to 2013, gaining significant experience in team management and operational processes.
Education and Expertise
Koushik Biswas studied Business Administration and Management at Himalayan University in Itanagar, where he earned a Bachelor of Business Administration (BBA) from 2014 to 2017. His educational background provides a foundation for his expertise in workforce management and operational strategies within the BPO sector.
Early Education
Koushik Biswas completed his early education at Authpur High School, where he studied Biology/Biological Sciences from 2000 to 2002. This foundational education contributed to his overall academic development prior to pursuing higher education in business administration.