Shannon Johnston
About Shannon Johnston
Shannon Johnston is a Customer Support Operations Manager at Elevation Labs, where she focuses on process improvement and training development. She has over five years of experience at Elevation Labs and previously served as General Manager at Vernon Steel Inc for 19 years.
Current Role at Elevation Labs
Shannon Johnston serves as the Customer Support Operations Manager at Elevation Labs, a position held since 2023. In this role, she focuses on enhancing customer support processes and improving operational efficiency. Her responsibilities include collaborating with internal teams to identify and eliminate redundancies, thereby streamlining operations. Johnston's work is integral to the overall customer experience strategy of the organization.
Previous Experience at Elevation Labs
Prior to her current position, Shannon Johnston held several roles at Elevation Labs. She worked as an Account Manager from 2018 to 2021, then transitioned to Senior Account Manager from 2021 to 2023. Additionally, she began her career at Elevation Labs as a Key Account Representative for four months in 2018. Throughout her tenure, she contributed to various aspects of account management and customer relations.
Education and Expertise
Shannon Johnston studied at Brigham Young University - Idaho, where she pursued a Bachelor's degree in Business Administration and Management. Her academic journey spanned from 2022 to 2026. This educational background provides her with a solid foundation in business principles, which she applies in her professional roles, particularly in customer support and operations management.
Background in Management
Before joining Elevation Labs, Shannon Johnston worked at Vernon Steel Inc as General Manager for 19 years, from 1999 to 2018. In this capacity, she gained extensive experience in management, overseeing operations and contributing to the company's growth. Her long tenure in management roles has equipped her with valuable skills in leadership and operational efficiency.
Training and Development Initiatives
In her current role, Shannon Johnston develops training materials for the Customer Experience Department. She utilizes One Point Lessons and video recordings to create effective training resources. These initiatives aim to enhance the skills of customer support staff and improve the overall service quality provided to clients.