Brendan Fumagalli
About Brendan Fumagalli
Brendan Fumagalli is a Customer Success Manager at EliseAI in New York, with extensive experience in customer success and operations roles across various companies.
Title
Brendan Fumagalli is currently serving as a Customer Success Manager at EliseAI in New York, New York, United States.
Professional Experience
Brendan Fumagalli has an extensive background in customer success and operations. His previous roles include working at Realm as Growth for 11 months from 2022 to 2023, and at Torch as Enterprise Customer Success Manager for a year from 2021 to 2022. He also served as a Customer Operations Consultant at Motive, Inc. from 2020 to 2021 in Delray Beach, Florida. Additionally, Fumagalli worked at Managed by Q, first as an Account Manager from 2016 to 2018, and then as a Senior Customer Success Manager from 2018 to 2019 in the Greater New York City Area. Earlier in his career, he held the position of Customer Operations Manager at Plated from 2015 to 2016 and worked in Business Development at Qinetic.com from 2011 to 2014, both in New York City.
Education and Expertise
Brendan Fumagalli earned his degree in Communications from the State University of New York at Plattsburgh. His expertise includes building out customer success functions at early-stage startups, managing large Books of Business at growth-focused Series B companies, and specializing in high-touch environments to accelerate time to value and uncover new use cases.
Career Highlights
Brendan Fumagalli has successfully managed the largest Books of Business (BoB) at two growth-focused Series B companies. His role often involves setting up and expanding customer success functions, particularly in early-stage startups. Fumagalli specializes in high-touch environments aimed at accelerating the time to value and discovering new use cases.
Professional Interests
Brendan Fumagalli is interested in roles ranging from early-stage startups with 0-3 Customer Success Managers (CSMs) to enterprise and key accounts with companies at scale. He is also open to contract or consulting opportunities.