Mynard R.
About Mynard R.
Mynard R. is an Escalation Specialist at EliseAI with a diverse background in technical support and quality assurance, having worked for companies like Microsoft, AT&T, and Virgin Mobile UK.
Title and Current Roles
Mynard R. is currently an Escalation Specialist at EliseAI. In addition to this role, he works as an AIT (Automated Intelligence Tester) and a Quality Assurance Tester at the same company. These roles collectively demonstrate his diverse skill set within the technology and customer support sectors.
Previous Work Experience
Mynard R. has an extensive work history in technical support and customer service roles. He worked at SPYPOINT as a Technical Support Specialist from 2020 to 2021 for 10 months. Prior to that, he was a Level 2 Technical Support Specialist at AT&T from 2019 to 2020 and at iQor Philippines, also from 2019 to 2020. Furthermore, he served as a Retention Specialist at Virgin Mobile UK from 2016 to 2017 for 1 year. His earliest recorded experience was at Microsoft, where he worked as a Technical Support Specialist from 2014 to 2016 for 2 years.
Education and Technical Skills
Mynard R. studied at Our Lady of Fatima University. He possesses advanced skills in computer and technology-related matters. He is knowledgeable in various Customer Relationship Management (CRM) tools, including Salesforce, HubSpot, and Amazon CRM. His technical proficiency is augmented by his extensive background in handling Telco accounts for major companies such as AT&T, Time Warner, Verizon, and Virgin Mobile.
Awards and Recognitions
Throughout his career, Mynard R. has received multiple awards. At AT&T, he was honored with the 'Best of the Best Overall' award, the 'Sales Legend Overall' award, and the 'VOC Champion Overall' award. While at Microsoft, he was the '2015 Quarter 1 Top Voice Performer.' Additionally, he was recognized as the 'Best of the Best Site Performer' at Convergys. These awards reflect his exceptional performance and dedication in his various roles.
Job Responsibilities
In his previous roles, Mynard R. managed a variety of responsibilities. He handled inbound calls, email inquiries, inbound chats, and escalation tickets. He was also responsible for sending reports, including End of Day reports, and contacting drivers as part of his management duties. These tasks demonstrate his capacity for managing multiple communication channels and his proficiency in report generation and client management.