Dusty Gustafsson
About Dusty Gustafsson
Dusty Gustafsson serves as the Customer Support Lead at Embark Studios, where he manages a team of international experts in customer support and community engagement, focusing on language and geo-specific markets in the gaming industry.
Current Role at Embark Studios
Dusty Gustafsson serves as the Customer Support Lead at Embark Studios, a position held since 2021. In this role, he manages a team of international experts focused on customer support and community engagement. His responsibilities include overseeing customer interactions and ensuring a high level of service. Gustafsson's leadership is aimed at enhancing customer satisfaction and fostering a positive community around the studio's products.
Previous Experience in Customer Support
Prior to his current role, Dusty Gustafsson worked at Glorious Games Group AB, previously known as Stardoll AB, in various capacities from 2017 to 2021. He started as the English Speaking Support Manager, then progressed to Head of Engagement and Customer Support, and finally served as Head of Commercial and Project Manager. His experience in these roles contributed to his expertise in managing customer support teams and engaging with diverse markets.
Educational Background
Dusty Gustafsson earned a Master's Degree in English Literature from the University of Toledo, where he studied from 2008 to 2010. His academic background provided a foundation for his career in communication and customer support. Additionally, he worked as a Graduate Teaching Assistant, serving as a Composition Instructor during his time at the university.
Experience in Educational Media
Gustafsson has a background in educational media, having worked at WGTE Public Media in Toledo, Ohio. He served as an Educational Resource Specialist from 2012 to 2014 and later as the Director of the Educational Resource Center from 2014 to 2016. These roles involved developing educational content and resources, showcasing his ability to engage with various audiences.
Freelance Writing and Editing Services
In addition to his primary roles, Dusty Gustafsson offers freelance writing and editing services. He is available for contact regarding information and pricing, indicating his versatility and willingness to engage in additional projects outside of his main employment.