Alexandra Battaglini
About Alexandra Battaglini
Alexandra Battaglini serves as the Membership Director at EmblemHealth, where she has worked since 2017. She has over a decade of experience in various roles at EmblemHealth, including Lean Six Sigma Master Black Belt and Customer Experience Leader.
Work at EmblemHealth
Alexandra Battaglini has held multiple roles at EmblemHealth since 2004. She served as a Lean Six Sigma Master Black Belt from 2004 to 2015, focusing on process improvement in New York. Following this, she worked as a Customer Experience Leader in the Call Center from 2015 to 2017, where she enhanced customer service operations. Since 2017, she has been the Membership Director, overseeing membership operations across various sectors, including Commercial Enrollment, NYS Exchange, and Medicare. Her responsibilities include leading vendor quality operations and implementing quality program verifications in collaboration with the compliance team.
Education and Expertise
Alexandra Battaglini earned a Bachelor of Arts in English Language and Literature from Binghamton University, where she studied from 1983 to 1989. Her educational background supports her extensive experience in managing membership operations and customer experience initiatives within the healthcare sector. Her expertise includes Lean Six Sigma methodologies, which she applied during her tenure at EmblemHealth to improve operational efficiency and quality.
Background
Alexandra Battaglini has a professional background that spans over a decade in the healthcare industry, specifically in membership operations and customer experience. Her career at EmblemHealth began in 2004, where she initially focused on process improvement as a Lean Six Sigma Master Black Belt. She transitioned to a customer service role before taking on her current position as Membership Director. Her work has involved collaboration with compliance teams and oversight of vendor quality operations.
Achievements
During her time at EmblemHealth, Alexandra Battaglini has implemented significant quality program verifications and compliance reviews. She has led initiatives that monitor external and transactional audits, contributing to enhanced operational standards. Her leadership in managing membership operations across various sectors has positioned her as a key figure in the organization's commitment to quality and customer satisfaction.