Amanda Alexander
About Amanda Alexander
Amanda Alexander is a Healthcare Customer Advocate at EmblemHealth, where she has worked since 2017. She has a background in customer service and healthcare, having previously held positions at Sutherland and Fullgram Solutions Ltd.
Work at EmblemHealth
Amanda Alexander has been employed at EmblemHealth since 2017, serving as a Healthcare Customer Advocate. In this role, she assists customers in navigating their healthcare options and addresses their inquiries regarding services and benefits. Her experience at EmblemHealth spans over seven years, during which she has developed a strong understanding of customer needs within the healthcare sector.
Previous Experience at Sutherland
Prior to her current position, Amanda worked at Sutherland from 2014 to 2016 as a Subject Matter Expert. In this capacity, she provided expertise and guidance to team members and clients, ensuring that service delivery met established standards. Her tenure at Sutherland lasted for two years, and it took place in Kingston, Saint Andrew, Jamaica.
Education at the University of the West Indies
Amanda studied at the University of the West Indies, Mona, for one year from 2012 to 2013. This educational experience contributed to her professional development and equipped her with knowledge relevant to her career in healthcare customer advocacy.
Early Career at Fullgram Solutions Ltd.
In 2012, Amanda began her career as a Customer Service Representative at Fullgram Solutions Ltd. She worked there for six months, gaining foundational skills in customer service and communication. This role helped her to understand the importance of customer satisfaction and effective problem-solving.
Educational Background at St. Joseph's Teacher's College
Amanda attended St. Joseph's Teacher's College from 2008 to 2011, where she studied for three years. This educational background provided her with essential skills and knowledge that have been beneficial in her professional roles.