Anna Diaz
About Anna Diaz
Anna Diaz is a Customer Care Navigator at EmblemHealth with extensive experience in healthcare and customer service. She has held various roles in organizations such as the National Kidney Foundation and Humana, demonstrating a strong commitment to helping others.
Current Role at EmblemHealth
Anna Diaz has been serving as a Customer Care Navigator at EmblemHealth since 2021. In this role, she engages with clients to provide support and guidance regarding their healthcare needs. Her responsibilities include addressing inquiries, resolving issues, and ensuring a positive customer experience. Diaz's position reflects her commitment to enhancing patient care and navigating the complexities of health services.
Previous Experience in Healthcare
Before joining EmblemHealth, Anna Diaz worked at the National Kidney Foundation as a Patient Services Specialist from 2020 to 2021. In this capacity, she focused on supporting patients with kidney-related health issues. Her prior experience also includes roles at Time Warner Cable as a Pharmacy Technician, where she gained insights into medication management and patient interaction.
Corporate Experience and Skills
Anna Diaz has extensive experience in corporate environments, having worked in various roles that include Training Coordinator/Specialist at Humana and Help Desk Lead/Supervisor at Time Warner Cable. Her positions involved training staff, managing customer service operations, and providing administrative support. This diverse background highlights her adaptability and proficiency in both healthcare and corporate settings.
Education and Certifications
Anna Diaz studied at Kingsborough Community College, where she earned an Associate of Science degree in Gerontology and Community Health from 2010 to 2012. She also attended Phillip Xavier Training School, obtaining a Nurse Technician Certificate in EKG and Medical Record Keeping from 2007 to 2008. Her educational background supports her roles in healthcare and customer service.
Community Involvement
In addition to her professional roles, Anna Diaz has demonstrated a commitment to community service through her volunteer work at Jasa Senior Center in Brooklyn. This involvement reflects her strong interest in helping others and contributing positively to her community, further enhancing her profile as a dedicated healthcare professional.