Brian Salyer
About Brian Salyer
Brian Salyer serves as the Director of Customer Service at EmblemHealth, where he has worked for 23 years. He oversees a team that manages over 2 million customer calls each year and collaborates with workforce management to enhance customer contact efficiency.
Work at EmblemHealth
Brian Salyer has served as the Director of Customer Service at EmblemHealth since 2001. He is based in Syracuse and has dedicated 23 years to this role. His responsibilities include overseeing a team that manages over 2 million customer calls each year. He collaborates with workforce management staff to enhance the efficiency and effectiveness of customer contact handling.
Education and Expertise
Brian Salyer earned a Bachelor of Arts (B.A.) degree from the State University of New York College at Oswego. His educational background supports his expertise in customer service management and operational efficiency within the healthcare sector.
Background
Brian Salyer has built a career in customer service management, focusing on optimizing customer interactions and service delivery. His long tenure at EmblemHealth reflects his commitment to improving customer experience and operational processes.
Achievements
In his role at EmblemHealth, Brian Salyer has successfully managed a high volume of customer interactions, specifically overseeing a team that handles over 2 million calls annually. His work in collaboration with workforce management has contributed to the optimization of customer service operations.