Eileen S. Barker
About Eileen S. Barker
Eileen S. Barker serves as the Assistant Vice President of Customer Retention and Loyalty at EmblemHealth in New York, where she has worked since 2018. She has a background in financial management and process improvement, previously holding a director position at Verizon.
Work at EmblemHealth
Eileen S. Barker has served as the Assistant Vice President of Customer Retention and Loyalty at EmblemHealth since 2018. In this role, she oversees the financial management of a $14.4 million expense budget. Her responsibilities include implementing process improvements that enhance the customer experience. Barker's leadership focuses on developing strategies that foster customer loyalty and retention within the organization.
Previous Experience at Verizon
Before joining EmblemHealth, Eileen S. Barker worked at Verizon for 11 years, from 2006 to 2017. She held the position of Director of Workforce Planning and Analysis, where she specialized in Intraday Management. During her tenure at Verizon, she was involved in various initiatives that aimed to optimize workforce efficiency and improve service delivery.
Education and Expertise
Eileen S. Barker earned a Bachelor of Applied Science (B.A.Sc.) in Criminal Justice from St. Thomas Aquinas College. Her educational background provides a foundation for her expertise in management and customer service strategies, which she applies in her current role at EmblemHealth and her previous position at Verizon.
Leadership and Management Skills
In her career, Eileen S. Barker has demonstrated strong leadership and management skills, particularly in managing a business call center organization with a team of 300 employees. She focuses on developing high-performance teams through effective leadership strategies, which contribute to improved operational outcomes and customer satisfaction.