George Kollmer
About George Kollmer
George Kollmer is a Senior Programmer Analyst and Project Lead at EmblemHealth, where he has worked since 1996. He has a strong background in computer science and mathematics, and has successfully led various projects that improved customer service and web access for members and providers.
Work at EmblemHealth
George Kollmer has been employed at EmblemHealth since 1996, serving as a Senior Programmer Analyst and Project Lead. Over his 28-year tenure, he has worked with various divisions including Vytra, HIP, and EmblemHealth. His role involves leading projects that enhance technology solutions and improve customer service. Notably, he successfully managed the upgrade of the eSAWS CRM system, which supports over 3,000 professional users.
Education and Expertise
George Kollmer holds a Bachelor of Science Degree in Computer Science and Mathematics from the State University of New York Maritime College. He furthered his education at Stony Brook University, where he earned a Master of Science Degree in Industrial Management. His educational background provides a strong foundation for his work in programming and project management within the healthcare technology sector.
Background
George Kollmer has a significant background in technology and project management within the healthcare industry. He has been instrumental in developing key systems and websites that improve operational efficiency and user experience. His experience includes leading the team that created Vytra's first public website and contributing to the development of an EDI Electronic Claims Processing system that processes over 230,000 claims monthly.
Achievements
Throughout his career, George Kollmer has achieved notable improvements in customer service metrics. His leadership in the eSAWS project led to an increase in first call resolution percentage to over 85%. He also played a key role in delivering an updated HIPUSA website, which improved web-based access for over 1 million members and more than 20,000 providers and employer groups. Additionally, he contributed to a significant rise in customer satisfaction survey scores, with 90% of respondents indicating they were 'very satisfied'.