Helena Reilly
About Helena Reilly
Helena Reilly serves as the Supervisor of the Call Center at EmblemHealth, where she has worked since 2007. She specializes in training program development, team motivation, and process analysis to enhance organizational efficiency.
Work at EmblemHealth
Helena Reilly has been employed at EmblemHealth since October 2007, serving as a Supervisor in the Call Center. With over 17 years of experience in this role, she has played a significant part in managing customer service operations in Melville, New York. Her responsibilities include overseeing daily operations, ensuring high-quality service delivery, and maintaining team performance standards.
Education and Expertise
Helena Reilly possesses expertise in customer service management and team leadership. She has developed comprehensive training programs that have been recognized for their effectiveness in enhancing team performance and productivity. Her educational background supports her role in fostering professional development among team members.
Background
Helena Reilly has dedicated her career to EmblemHealth, where she has accumulated extensive experience in customer service and pre-authorization processes. Her role as a Supervisor encompasses a focus on motivating team members through individualized coaching and professional development initiatives.
Achievements
Throughout her tenure at EmblemHealth, Helena Reilly has specialized in analyzing processes and implementing corrective action plans. These initiatives aim to improve organizational efficiency and enhance overall service delivery within the call center environment.