Ilene C.
About Ilene C.
Ilene C. serves as the Director of Quality Assurance of Business and Technology Transformation at EmblemHealth, where she has worked since 2015. With a background in Human Resources Management and Education, she has extensive experience in quality assurance, compliance, and testing strategies within the healthcare sector.
Work at EmblemHealth
Ilene C. has been serving as the Director of Quality Assurance of Business and Technology Transformation at EmblemHealth since 2015. In this role, she monitors contractor performance to ensure compliance with contractual Service Level Agreements (SLAs) and reviews metrics for reporting. She has previously held the position of Director of Business and Technical Services, focusing on User Acceptance Testing and Benefit Administration Systems from 2010 to 2014. Her responsibilities include leading the Quality Center of Excellence (QCoE) teams and coordinating testing activities across various business functions.
Education and Expertise
Ilene C. holds a Bachelor's Degree in Education from the City University of New York-Brooklyn College. She furthered her education at New York University, where she studied Human Resources Management and Services, achieving certification in the field. Her educational background supports her expertise in quality assurance and business transformation within the healthcare sector.
Background
Before her current role at EmblemHealth, Ilene C. worked at Elderplan Inc as the Manager of Grievance and Appeals for 11 months in 2004. She also served as the Amisys System Manager at GHI from 2005 to 2010. Her diverse experience in various managerial roles has contributed to her comprehensive understanding of quality assurance and technology transformation.
Achievements
Ilene C. has led initiatives to enhance testing performance through the development and implementation of solution strategies, including automation and test data management (TDM). She excels in ensuring compliance with QA standards and data masking to protect patient confidentiality and data integrity. Additionally, she contributes to Executive Steering Committee meetings, providing insights for enterprise-wide improvements and transformations.