Ilene Cohen
About Ilene Cohen
Ilene Cohen serves as the Director of Business and Technical Services for User Acceptance Testing and Benefit Administration Systems at Emblemhealth, where she has worked since 2010. She has a background in Human Resources Management and Education, with extensive experience in managing workflows, coordinating testing for healthcare systems, and overseeing audit inquiries.
Work at EmblemHealth
Ilene Cohen has been serving as the Director of Business and Technical Services for User Acceptance Testing and Benefit Administration System at EmblemHealth since 2010. In this role, she manages the analysis and creation of test plans for various claims processing systems, including dental, hospital, and medical claims. Cohen coordinates workflows with both internal and external vendors, ensuring effective collaboration during product implementations. She also oversees the review and strategy for loading product benefits, adapting to changes in healthcare regulations. Additionally, she tracks testing metrics to analyze productivity and set goals for her team.
Previous Experience
Prior to her current position, Ilene Cohen held various roles in the healthcare sector. She worked at Elderplan Inc as a Manager for one month in 2004. From 1995 to 1997, she served as the Assistant Director of Member Services and Human Resource Specialist at HIP. Her career also includes a six-year tenure at Anthem as a Senior Corporate Trainer from 1989 to 1995, and a five-year position as Manager at GHI from 2005 to 2010. These experiences contributed to her extensive knowledge in healthcare operations and management.
Education and Expertise
Ilene Cohen holds a Bachelor's degree in Education from the City University of New York - Brooklyn College. She also studied Human Resources Management at New York University. Her educational background has equipped her with the skills necessary for managing teams and coordinating complex workflows within the healthcare industry. Cohen's expertise includes user acceptance testing, benefit administration systems, and project management, particularly in relation to healthcare initiatives.
Project Involvement
In her current role, Ilene Cohen participates in enterprise corporate initiative projects that focus on AER and MER savings. She leads and coordinates meetings with internal and external partners to test new product implementations, ensuring that all stakeholders are aligned and informed. Her responsibilities also include overseeing and approving responses to internal and external audit inquiries related to system discrepancies, which is crucial for maintaining compliance and operational integrity.
Skills and Responsibilities
Ilene Cohen's responsibilities encompass managing the review and strategy for loading product benefits for testing and production implementation. She is adept at coordinating workflows and ensuring that testing metrics are tracked to analyze productivity. Her role requires strong leadership skills, as she sets goals for team members and ensures effective communication among all parties involved in the testing and implementation processes.