Jack Carey
About Jack Carey
Jack Carey serves as the Director of the Customer Service Call Center at EmblemHealth in Albany, New York, a position he has held since 2019. He has extensive experience in customer service management, having previously worked in leadership roles at Beacon Health Options, Xerox Government Healthcare Solutions, and CDPHP.
Work at EmblemHealth
Jack Carey has served as the Director of the Customer Service Call Center at EmblemHealth since 2019. In this role, he is responsible for overseeing customer service operations in Albany, New York. His contributions include the development of policies and procedures aimed at enhancing customer service efficiency. Additionally, he managed a Secure Web Portal that facilitates customer enrollment and billing processes. Carey has also created training curriculum for both new and existing customer service representatives, ensuring that staff are well-equipped to assist customers effectively.
Previous Experience in Customer Service Management
Before joining EmblemHealth, Jack Carey held several significant positions in customer service management. He worked as the Director of Corporate Customer Service at Beacon Health Options from 2017 to 2019. Prior to that, he was the Operations Manager at Xerox Government Healthcare Solutions from 2015 to 2017. His extensive experience also includes a long tenure at CDPHP, where he served as Manager of Membership & Billing from 1998 to 2015. This background has equipped him with a deep understanding of customer service operations across various healthcare organizations.
Education and Expertise
Jack Carey studied Business Administration and Management at Suffolk County Community College from 1985 to 1987. He earned a degree in Business Administration and Management, which has provided him with a solid foundation in business principles. This educational background supports his expertise in managing customer service operations and developing effective training programs within the healthcare sector.
Career Development and Skills
Throughout his career, Jack Carey has developed a range of skills pertinent to customer service management. His roles have involved creating and implementing policies and procedures, managing customer service teams, and developing training programs. These skills have been instrumental in his ability to improve customer service delivery and operational efficiency in the organizations he has worked for.