Janine English
About Janine English
Janine English is a Customer Service Representative at EmblemHealth, where she has worked for 23 years in the Syracuse, New York area. She has extensive experience in high-volume call center operations and specializes in resolving insurance policy inquiries.
Work at EmblemHealth
Janine English has been employed at EmblemHealth as a Customer Service Representative since 2001. With over 23 years of experience in this role, she operates in the Syracuse, New York Area. Her responsibilities include addressing and resolving insurance policy inquiries, as well as processing customer requests efficiently. Janine's extensive tenure at EmblemHealth highlights her commitment to customer service within the health insurance sector.
Education and Expertise
Janine English studied at the State University of New York at Morrisville, where she earned an Associate of Arts and Sciences (AAS) degree in Restaurant/Food Services Management from 1981 to 1983. She furthered her education at the State University of New York College of Agriculture and Technology at Morrisville, obtaining another AAS degree in Office Technologies Medical Word Processing from 1987 to 1989. This educational background supports her expertise in customer service and administrative functions.
Background
Janine English has over two decades of experience in high-volume call center operations. Her career has been focused on customer service, particularly in the health insurance industry. This extensive background equips her with the skills necessary to handle a variety of customer inquiries and requests effectively.
Achievements
Throughout her career, Janine English has consistently maintained a high level of customer satisfaction. She achieves this through effective communication and problem-solving skills, which are essential in her role as a Customer Service Representative. Her ability to address and resolve customer issues contributes to the overall success of the customer service team at EmblemHealth.