Jeffrey Goodrow
About Jeffrey Goodrow
Jeffrey Goodrow is a Customer Service Supervisor at EmblemHealth, where he has worked since 2018. He has extensive experience in customer service and quality assurance, previously holding positions at StubHub and currently managing Custom Fitness and working at Avon Old Farms Hotel.
Work at EmblemHealth
Jeffrey Goodrow has been serving as a Customer Service Supervisor at EmblemHealth since 2018. In this role, he oversees customer service operations in Farmington, Connecticut. Goodrow has successfully achieved a call pick-up rate of over 90% within 4 seconds for the Concierge City of New York Gold line agents. He has also implemented a Quality Assurance Program that enables agents to assist members with various healthcare-related inquiries, including benefits, claims, provider questions, appointment bookings, and pharmaceutical needs.
Previous Experience at StubHub
Prior to his current role, Goodrow worked at StubHub for a total of 11 years. He held multiple positions, including Customer Service Supervisor from 2007 to 2017 and Quality Assurance Supervisor from 2013 to 2014. Additionally, he served as a Senior Quality Assurance Coach from 2008 to 2013. During his tenure, he contributed to enhancing customer service quality and operational efficiency.
Entrepreneurial Ventures
In addition to his roles in customer service, Jeffrey Goodrow has been the Owner of Custom Fitness since 2000. This venture has been based in East Granby, Connecticut, for 24 years. His experience in managing this business complements his extensive background in customer service and quality assurance.
Education and Training
Goodrow studied at Morse College of Business, where he earned an Associate's degree in Business Administration from 1986 to 1988. He also attended Simsbury High School. His educational background has provided him with a solid foundation for his career in customer service and management.
Current Roles at Avon Old Farms Hotel
Jeffrey Goodrow has been working at Avon Old Farms Hotel since 2008, where he holds dual roles as Bar Manager and Bartender. He has served as Bartender for 16 years and took on the Bar Manager position in 2018. His experience in the hospitality industry further showcases his diverse skill set.