Jennifer Freund
About Jennifer Freund
Jennifer Freund is a Customer Service Supervisor at EmblemHealth, where she has worked since 2016. With over twenty years of experience in customer service and a background in psychology and business administration, she demonstrates strong organizational and communication skills.
Work at EmblemHealth
Jennifer Freund has been serving as a Customer Service Supervisor at EmblemHealth since 2016. Based in the Syracuse, New York area, she has accumulated eight years of experience in this role. Her responsibilities include overseeing customer service operations and ensuring quality assurance within the team. EmblemHealth is known for its commitment to providing quality health insurance services, and Freund plays a key role in maintaining customer satisfaction.
Previous Experience in Customer Service
Prior to her current position, Jennifer Freund worked at Deluxe Corporation as a Senior Call Center Associate from 1994 to 2002. This role also took place in the Syracuse, New York area and lasted for eight years. Additionally, she served as an Insurance Service Representative at Travelers from 2007 to 2012 for five years. With over twenty years of experience in customer service, she has developed a strong foundation in quality assurance and customer relations.
Education and Expertise
Jennifer Freund studied Psychology at Columbia College, where she earned a Bachelor of Arts degree from 2001 to 2004. She also attended Bryant and Stratton College, achieving an Associate of Arts and Sciences in Business Administration, Management and Operations from 1994 to 1995. Her educational background supports her extensive experience in customer service and management.
Skills and Competencies
Jennifer Freund possesses strong communication, presentation, interpersonal, and research skills. Her ability to prioritize effectively allows her to manage multiple tasks and complete projects under pressure. These skills contribute to her success in customer service roles, enabling her to lead teams and enhance customer experiences.