Jimmy M.
About Jimmy M.
Jimmy M. is a Grievance and Appeals Specialist with a background in cybersecurity and network communications management. He has completed extensive training in cybersecurity and has held various roles in customer service and fitness training.
Work at EmblemHealth
Jimmy M. has been employed at EmblemHealth as a Grievance and Appeals Specialist since 2019. In this role, he is responsible for managing and resolving grievances and appeals related to healthcare services. His work contributes to ensuring that members receive appropriate care and that their concerns are addressed effectively. He has accumulated five years of experience in this position, working in New York, United States.
Education and Expertise
Jimmy M. completed his education at DeVry University, where he earned a Bachelor of Professional Studies in Network Communications Management from 2009 to 2012. He also studied at Thomas Edison High School from 2005 to 2009. In addition to his formal education, he completed a 380+ hour online cybersecurity course, which included labs and real-world scenario simulations. He further enhanced his cybersecurity skills through a Cybersecurity Career Track program at Springboard from 2022 to 2023.
Background
Jimmy M. has a diverse professional background. He worked at New York Sports Club as a Front Desk Associate from 2014 to 2016 and later served as a Personal Trainer at Retro Fitness from 2016 to 2022. He also held a position as a Digital Specialist at The Topps Company for four months in 2013. His career reflects a transition from fitness and customer service roles to a focus on cybersecurity.
Achievements in Cybersecurity
As part of his cybersecurity education, Jimmy M. worked on a capstone project that applied the knowledge and skills he acquired during his training. He is currently engaged in semi-monthly cybersecurity career coaching sessions and participates in weekly one-on-one online mentoring sessions with an experienced cybersecurity industry professional. These activities demonstrate his commitment to professional development in the cybersecurity field.