Joann Cacciaguida Wiedre
About Joann Cacciaguida Wiedre
Joann Cacciaguida Wiedre serves as a Knowledge Manager at EmblemHealth, where she has worked since 2017. She has contributed significantly to the company's offshore Contact Center initiative and collaborates with the data governance team to enhance organizational data management.
Current Role as Knowledge Manager at EmblemHealth
Joann Cacciaguida Wiedre has been serving as a Knowledge Manager at EmblemHealth since 2017. In this role, she is responsible for the creation and dissemination of policies and procedures that support customer service operations. She ensures vendor compliance with service level requirements and collaborates closely with the data governance team to maintain organizational data across EmblemHealth's business enterprise. Her contributions are integral to the operational efficiency of the organization.
Previous Experience at EmblemHealth
Prior to her current position, Joann Cacciaguida Wiedre held multiple roles at EmblemHealth. She worked as a Corporate Trainer from 2011 to 2017, where she played a significant role in training and support initiatives. Additionally, she served as a Lead Performance Specialist from 2015 to 2017, where she developed test plans and identified root causes for system issues, contributing to project improvements.
Experience at Titleserv
Before her tenure at EmblemHealth, Joann Cacciaguida Wiedre worked at Titleserv as a Corporate Trainer and Special Projects Manager from 2009 to 2011. In this capacity, she was involved in training initiatives and managed special projects that contributed to the organization's operational goals.
Educational Background
Joann Cacciaguida Wiedre studied at Marymount Manhattan College. Her educational background has provided her with a foundation that supports her professional roles in training, knowledge management, and operational efficiency.
Offshore Contact Center Initiative at EmblemHealth
Joann played a key role in the development and realization of EmblemHealth's offshore Contact Center initiative. This initiative involved both training and support, highlighting her expertise in operational management and employee training within the organization.