Jose Contreras
About Jose Contreras
Jose Contreras is a Senior Telecommunications Architect at EmblemHealth, where he has worked since 2019. He has extensive experience in telecommunications, having previously held positions at AdvantageCare Physicians, AIG, and Williams Communications.
Current Role at EmblemHealth
Jose Contreras serves as a Senior Telecommunications Architect at EmblemHealth, a position he has held since 2019. In this role, he manages the deployment and integration of Avaya Aura Communication Manager and Avaya Session Border Controllers. He is responsible for coordinating system upgrades and service packs for Avaya Equinox and Avaya Breeze platforms. His work focuses on ensuring system reliability and optimizing network performance.
Previous Experience in Telecommunications
Prior to his current role, Jose Contreras worked at AdvantageCare Physicians as a Telecommunications Architect for eight months in 2019. He also held the position of Senior Voice Engineer at AIG from 2011 to 2016, where he contributed to voice network projects in the New York City Metropolitan Area. Additionally, he worked as Communications Engineer III at Williams Communications from 1992 to 2000, gaining extensive experience in telecommunications engineering.
Education and Training
Jose Contreras studied at DeVry Technical Institute, where he achieved a degree in Electronic Electrical Engineering from 1986 to 1988. He later attended the Computer Processing Institute, earning a qualification in Computing Technology from 1988 to 1989. He also took courses in Liberal Arts and Sciences at Hudson County Community College, providing him with a well-rounded educational background.
Technical Skills and Responsibilities
In his professional capacity, Jose Contreras cross-trains Network Operations Center personnel on voice network infrastructure and services. He provides analysis on voice traffic metrics and capacity planning to enhance network performance. He also implements and manages voice network element monitoring tools, ensuring the reliability of telecommunications systems.