Joshua Riss
About Joshua Riss
Joshua Riss serves as a Customer Service Supervisor at EmblemHealth in the Albany, New York Metropolitan Area, a position he has held since 2020. He has a background in customer service and claims adjudication, with previous roles at Xerox, CDPHP, and Beacon Health Options.
Work at EmblemHealth
Joshua Riss has been employed at EmblemHealth as a Customer Service Supervisor since 2020. He operates within the Albany, New York Metropolitan Area. In this role, he is responsible for overseeing customer service operations, ensuring that client inquiries and issues are addressed efficiently. His experience in customer service management contributes to the overall effectiveness of the team.
Previous Experience in Customer Service
Prior to his current role, Joshua Riss worked at Beacon Health Options as a Customer Service Supervisor from 2017 to 2020. In this position, he managed customer service teams and enhanced service delivery. Before that, he served as a Claims Adjudication Specialist at CDPHP from 2013 to 2015, where he handled claims processing and resolution. His experience at Xerox as a Provider Enrollment Team Lead from 2015 to 2017 further solidified his expertise in customer service and team leadership.
Education and Expertise
Joshua Riss studied at Hudson Valley Community College, where he earned an Associate of Science (A.S.) degree in Business Administration and Management from 2011 to 2013. This educational background provides him with foundational knowledge in business practices, management principles, and customer service strategies, which he applies in his professional roles.
Career Timeline
Joshua Riss has a diverse career trajectory in customer service and management. He began his career as a Claims Adjudication Specialist at CDPHP from 2013 to 2015, followed by a role at Xerox as Provider Enrollment Team Lead from 2015 to 2017. He then transitioned to Beacon Health Options, where he served as Customer Service Supervisor from 2017 to 2020, before joining EmblemHealth in 2020.