Kayee Lau
About Kayee Lau
Kayee Lau serves as the Quality Assurance Officer at the Medicare Benefits Coordination and Recovery Center, where she leads process improvement initiatives. With extensive experience in audit and quality management, she has held significant roles at EmblemHealth and GHI.
Current Role at Medicare Benefits Coordination and Recovery Center
Kayee Lau serves as the Quality Assurance Officer at the Medicare Benefits Coordination and Recovery Center. In this role, she proactively initiates and facilitates process improvement within the center's quality framework. Her responsibilities include managing and facilitating a CMMI SVC Level 3 environment, ensuring that quality standards are met and maintained.
Previous Experience at EmblemHealth
Kayee Lau worked at EmblemHealth as the Lead Controls Coordinator for Internal Audit and Quality Management from 2009 to 2013. During her four years in this position, she contributed to the internal audit processes and quality management initiatives within the organization.
Experience at GHI
Prior to her tenure at EmblemHealth, Kayee Lau held the position of Audit and QA Manager at GHI from 2000 to 2008. Over the course of eight years, she managed audit processes and quality assurance activities, enhancing the organization's operational standards.
Current Role at General Dynamics Information Technology
Since 2018, Kayee Lau has also been working at General Dynamics Information Technology as a Medicare Benefits Coordination and Recovery Center Quality Assurance Officer. In this role, she continues to apply her expertise in quality assurance within the healthcare sector, contributing to the overall effectiveness of the organization.
Education and Certifications
Kayee Lau holds a CMMI Associate certification, which demonstrates her knowledge and expertise in process improvement and quality management. She actively participates in V2.0 appraisals, further showcasing her commitment to maintaining high standards in quality assurance.