Marc Zahniser
About Marc Zahniser
Marc Zahniser is a Supervisor of Customer Service at EmblemHealth, with extensive experience in claims audit and recovery across various health organizations. He has held multiple roles in the healthcare sector, demonstrating expertise in claims regulatory compliance and operations.
Current Role at EmblemHealth
Marc Zahniser currently serves as Supervisor of Customer Service at EmblemHealth, a position he has held since 2020. His role is based in Syracuse, New York, where he oversees customer service operations. His experience in this position builds on his previous tenure at EmblemHealth, where he worked as Supervisor of the Claims Financial Recovery Unit from 2010 to 2014.
Previous Experience in Healthcare Claims Management
Marc Zahniser has extensive experience in healthcare claims management. He worked at SCAN Health Plan as Manager of Claims Audit and Recovery for 10 months in 2015 to 2016. Following that, he spent two years at Alignment Healthcare as Director of Claims Audit and Recovery from 2016 to 2018. He also held the position of Claims Oversight Manager at the Chinese Community Health Care Association in 2019 for 9 months.
Educational Background
Marc Zahniser studied at Herkimer County Community College from 2000 to 2001 for one year. He also attended the University at Albany, SUNY, from 2002 to 2003 for one year. His educational background supports his professional expertise in healthcare claims and customer service.
Expertise in Claims Regulatory Compliance
Marc Zahniser is recognized as a change management champion with a thorough understanding of claims regulatory compliance. He possesses comprehensive knowledge of Medicare, Medicare Advantage, and Medicaid/Medi-Cal claims regulations and guidelines. His expertise positions him as a subject matter expert in medical and hospital claims operations.
Career Progression in Customer Service
Marc Zahniser's career in customer service began at Healthcare Management Administrators, where he served as Supervisor from 2008 to 2010. He also worked as a Senior Customer Service Representative at Bollinger Insurance Agency in 2006. His roles have consistently focused on enhancing customer service within the healthcare sector.