Michael Collins
About Michael Collins
Michael Collins serves as the Vice President of CRM Applications at EmblemHealth, where he oversees the Salesforce platform. He has extensive experience in application development and engineering, having held senior roles at Centene Corporation and Synacor.
Current Role at EmblemHealth
Michael Collins serves as the Vice President of CRM Applications at EmblemHealth, a position he has held since 2021. In this role, he oversees the management and optimization of the Salesforce platform, which includes both sales and service cloud functionalities as well as portal properties. His responsibilities encompass directing all aspects of CRM applications to enhance customer engagement and streamline operations within the organization.
Previous Experience at Centene Corporation
Prior to his current role, Collins worked at Centene Corporation from 2014 to 2021, where he held the position of Director of Application Development. His tenure included a successful transition of IT contracts to be managed in-house, moving away from third-party suppliers. He also led the transition from a Business Process as a Service (BPAS) model to a multi-supplier environment, demonstrating his capability in managing complex IT projects.
Experience at Synacor
Before his time at Centene Corporation, Collins was the Senior Director of Engineering at Synacor from 2011 to 2014. In this role, he managed software delivery, quality assurance, business analysis, and product ownership for various digital properties. His work focused on enhancing the user experience for brokers, employers, customers, members, and providers, showcasing his expertise in digital application development.
Educational Background
Michael Collins earned his Bachelor of Science (B.S.) degree in Computer Science with a minor in Mathematics from the University at Buffalo. His studies spanned from 1993 to 1998, providing him with a solid foundation in technical and analytical skills that have supported his career in technology and application development.