Michele Podolak
About Michele Podolak
Michele Podolak serves as the Vice President of Syracuse Customer Service at EmblemHealth, a position she has held since 2008. She holds a BS in Psychology from Syracuse University and an Executive Leadership certification from eCornell.
Work at EmblemHealth
Michele Podolak has held the position of Vice President, Syracuse Customer Service at EmblemHealth since 2008. In this role, she oversees customer service operations in Syracuse, contributing to the organization's commitment to providing quality healthcare services. Her tenure at EmblemHealth spans 16 years, during which she has played a significant role in enhancing customer experience and operational efficiency.
Previous Experience at GHI
Prior to her current role, Michele Podolak worked at GHI as Director from 1996 to 2008. During her 12 years at GHI, she gained extensive experience in managing customer service operations, which laid the foundation for her subsequent leadership role at EmblemHealth. Her background in this position has informed her approach to customer service and operational management.
Education and Expertise
Michele Podolak studied at Syracuse University, where she earned a Bachelor of Science degree in Psychology. She furthered her education at eCornell, achieving a certification in Executive Leadership. This educational background provides her with a strong foundation in understanding human behavior and effective leadership strategies, which she applies in her current role.
Background
Michele Podolak has a professional background that spans over two decades in customer service and management within the healthcare sector. Her career began at GHI, where she developed her skills in leadership and customer relations. This experience has been instrumental in her role at EmblemHealth, where she continues to focus on improving customer service outcomes.