Nadine Gelsleichter
About Nadine Gelsleichter
Nadine Gelsleichter serves as the Medicaid Retention Manager at EmblemHealth, where she has worked since 2019. She is a Certified Application Counselor and has extensive experience in various roles within the organization, focusing on member retention and operational efficiency.
Current Role as Medicaid Retention Manager
Nadine Gelsleichter serves as the Medicaid Retention Manager at EmblemHealth, a position she has held since 2019. In this role, she is responsible for overseeing initiatives aimed at improving member retention rates. She has successfully rebuilt the Medicaid retention call center, focusing on enhancing morale and operational efficiency. Gelsleichter conducts monthly quality calls with staff to provide feedback and optimize performance. Additionally, she completes monthly reporting for the New York State Department of Health (NYSDOH).
Experience at EmblemHealth
Nadine Gelsleichter has extensive experience at EmblemHealth, having worked in various roles since 2007. Her positions include Customer Care Representative, Provider/Member Correspondent, Medicare Operations Lead, Government Programs Operation Lead, and MLTC/MAP Contracting Specialist. Throughout her tenure, she has developed and implemented initiatives to increase call volume and enhance member retention. Gelsleichter's diverse roles have contributed to her comprehensive understanding of the organization's operations.
Education and Certifications
Nadine Gelsleichter studied at Ulster County Community College, completing three semesters. She also attended Ulster County Boces, where she achieved a Certificate in Medical Office Practice in 2010 after 11 months of study. Additionally, she is a Certified Application Counselor (CAC), which equips her with the skills to assist individuals in navigating health insurance options.
Professional Skills and Initiatives
Nadine Gelsleichter has demonstrated strong leadership and operational skills throughout her career. She has cross-trained staff to address various business needs, including premium payments and Medicare age-ins. Gelsleichter successfully rolled out a virtual call center and created training materials for new hires. She has also optimized Verint for scheduling, forecasting, and KPI development, showcasing her ability to leverage technology for improved operational outcomes.