Naomi Scannell
About Naomi Scannell
Naomi Scannell serves as the Director of Provider Relations at EmblemHealth, where she has worked since 2021. She has extensive experience in customer service and provider relations, having held various roles in the healthcare sector and other industries over the years.
Current Role at EmblemHealth
Naomi Scannell serves as the Director of Provider Relations at EmblemHealth, a position she has held since 2021. In this role, she focuses on enhancing provider relations and overseeing the management of provider contracts. Her responsibilities include implementing strategies to improve service quality and provider engagement, leveraging her extensive experience in the healthcare services industry.
Previous Experience at EmblemHealth
Naomi Scannell has held multiple positions at EmblemHealth prior to her current role. She worked as a Customer Service Representative from 2016 to 2017, followed by a two-year tenure as Customer Service Supervisor from 2017 to 2019. She then advanced to the role of Lead Provider Relations Coordinator from 2019 to 2020, and subsequently served as Provider Relations Manager for 10 months in 2020 to 2021. This progression highlights her deepening expertise in provider relations and customer service within the organization.
Career Background in Customer Service
Naomi Scannell has a diverse background in customer service across various industries. She worked as a Customer Service Representative at UnitedHealth Group and Capital One, as well as a Shift Supervisor at Starbucks. Her early career included a role as a Barista at Westin Hotels & Resorts. This extensive experience has equipped her with strong skills in customer engagement and service management.
Educational Background
Naomi Scannell studied at the University of South Florida, where she earned a Bachelor of Arts degree in Social Work and Political Science from 2008 to 2010. Additionally, she attended Berklee College of Music, achieving an Associate of Science in Music Business in 2008. Her educational background supports her professional endeavors in both healthcare and customer service sectors.
Expertise in Healthcare Services
Naomi Scannell possesses expertise in campaign management, quality assurance, and contract management within the healthcare services industry. She has a demonstrated history of implementing training programs aimed at improving provider relations and service quality. Her skills in effective contract negotiations further enhance her ability to foster strong relationships with healthcare providers.