Nicalata Moss
About Nicalata Moss
Nicalata Moss is a Grievance and Appeals Specialist at EmblemHealth, where she has worked for over 18 years. She has a background in security and customer service, having previously held positions at G4S and Elite Security.
Work at EmblemHealth
Nicalata Moss has been employed at EmblemHealth for over 18 years. She began her career at the company as a Customer Service Specialist, a role she held for 8 years from 2005 to 2013. In 2013, she transitioned to her current position as a Grievance and Appeals Specialist, where she has worked for 11 years. This long tenure reflects her commitment to the organization and her ability to adapt and grow within the company.
Education and Expertise
Nicalata Moss studied at the University of Phoenix, where she earned an Associate's degree in Criminal Justice from 2009 to 2011. Prior to that, she attended Everest College - Phoenix for one year from 2013 to 2014. Her educational background provides a foundation for her roles in customer service and grievance handling within the healthcare sector.
Background
Before joining EmblemHealth, Nicalata Moss gained experience in the security industry. She worked as a Custom Protection Officer at G4S for six months in London, Greater London, United Kingdom, from 2014 to 2015. Following that, she served as a Security Supervisor at Elite Security for ten months in the United Kingdom from 2016 to 2017. This background contributed to her skills in managing sensitive situations.
Career Progression
Nicalata Moss's career at EmblemHealth illustrates a clear progression. Starting as a Customer Service Specialist, she developed her skills over eight years before moving into the role of Grievance and Appeals Specialist in 2013. This transition indicates her growth and the trust placed in her abilities by the organization.