Nicole Browne
About Nicole Browne
Nicole Browne serves as the Director of Operations Training and Quality at EmblemHealth, where she has worked since 2005. With a background in training and quality assurance, she leads initiatives to enhance operational efficiency and has a strong academic foundation in public administration and healthcare management.
Work at EmblemHealth
Nicole Browne has served as the Director of Operations Training and Quality at EmblemHealth since 2005. In this role, she leads cross-functional teams to deliver strategic initiatives aimed at improving systems, processes, and overall results. Her responsibilities include conducting quality audits on staff, documenting findings, and implementing necessary process improvements. Prior to her current position, she worked as a Corporate Trainer at EmblemHealth from 1999 to 2004, where she gained valuable experience in training and development.
Education and Expertise
Nicole Browne holds a Master of Public Administration (MPA) from Capella University, which she completed between 2019 and 2021. She also earned a Bachelor of Science (B.S.) in Leadership and Management, with a focus on Health/Health Care Administration/Management. Her educational background supports her expertise in operations training and quality management within the healthcare sector.
Background
Nicole Browne has over four years of experience in community event planning, collaborating with Community Based Organizations, Faith Based Organizations, and engaging in political activities. Her background includes supervising the installation of rate loads of fee schedules and assisting various departments, such as IT, Actuary, and Medical Affairs, on operating issues related to medical rates and policy review.
Achievements
Throughout her career at EmblemHealth, Nicole Browne has recommended and instituted modifications to the Professional Claims System to ensure compliance with medical policies. She has also played a key role in documenting findings from quality audits and implementing process improvements, contributing to the organization's operational efficiency.