Nicole Creary
About Nicole Creary
Nicole Creary is an experienced UM Intake Supervisor at EmblemHealth, where she focuses on process improvement and compliance in the contact center environment. Previously, she worked at Aetna for over eight years in various roles, demonstrating her expertise in utilization management and staff mentoring.
Work at EmblemHealth
Nicole Creary has been serving as the UM Intake Supervisor at EmblemHealth since 2020. In this role, she oversees the compliance with internal contact center environment service and quality goals. She focuses on continuous process improvement related to the non-clinical aspects of participants' care. Additionally, she plays a key role in identifying and recommending new technologies and process efficiencies aimed at enhancing quality and service objectives.
Experience at Aetna
Nicole Creary has extensive experience at Aetna, a CVS Health Company, where she held various positions from 2006 to 2020. She began her career as a Customer Service Representative and progressed to roles including Sr. Customer Service Representative, Member Advocate/Junior Plan Sponsor Liaison, Plan Sponsor Liaison, and Plan Sponsor Supervisor. Her tenure at Aetna spanned over a decade, during which she developed skills in customer service and utilization management.
Education and Expertise
Nicole Creary graduated with high honors from Windsor Locks High School. She also completed some college coursework in Business Administration and Management at Asnuntuck Community College. Her educational background supports her expertise in coaching and mentoring staff in utilization management concepts, which she applies in her current supervisory role.
Coaching and Mentoring Skills
In her current position at EmblemHealth, Nicole Creary demonstrates a strong ability to coach and mentor staff. She effectively guides her team in understanding and applying utilization management concepts. Her focus on staff development contributes to improved performance and adherence to service and quality goals within the organization.
Process Improvement Initiatives
Nicole Creary is committed to continuous process improvement in her role at EmblemHealth. She emphasizes enhancing the non-clinical aspects of participant care and actively seeks out new technologies and process efficiencies. Her initiatives are aimed at improving the overall quality of service provided to participants.