Nicole Tirado
About Nicole Tirado
Nicole Tirado serves as the Vice President of Customer Service at EmblemHealth, where she has worked since 2019. Previously, she held the position of Deputy Director at MAXIMUS for six years, from 2013 to 2019.
Work at EmblemHealth
Nicole Tirado serves as the Assistant Vice President of Customer Service at EmblemHealth. She has held this position since 2019, contributing to the organization’s customer service strategies and operations. Her role involves overseeing customer service initiatives and ensuring high-quality support for members in Albany, New York.
Previous Experience at MAXIMUS
Prior to her current role, Nicole Tirado worked at MAXIMUS as the Deputy Director from 2013 to 2019. During her six years at MAXIMUS, she was responsible for managing various customer service operations and improving service delivery processes. Her experience at MAXIMUS provided her with a strong foundation in customer service management.
Professional Background
Nicole Tirado has a background in customer service management, with significant experience in leadership roles. Her career spans several years in the healthcare and service industries, where she has developed expertise in enhancing customer experiences and operational efficiency.
Leadership Role in Customer Service
As a Vice President of Customer Service, Nicole Tirado plays a critical role in shaping customer service policies and practices. Her leadership is focused on fostering a customer-centric culture within the organization, ensuring that member needs are prioritized and addressed effectively.