Pamela D'agostino
About Pamela D'agostino
Pamela D'agostino serves as the Director of Claims Quality Auditing and Knowledge Management at EmblemHealth, where she has worked since 2011. She holds a Bachelor of Science in Communication and possesses extensive experience in process optimization, change management, and knowledge management.
Current Role at EmblemHealth
Pamela D'agostino serves as the Director of Claims Quality Auditing and Knowledge Management at EmblemHealth. She has held this position since 2011, contributing to the organization's efforts in managing claims quality and enhancing knowledge resources. Her role involves overseeing auditing processes and ensuring that the organization's knowledge management practices are effective and aligned with industry standards.
Previous Experience at EmblemHealth
Prior to her current role, Pamela D'agostino worked at EmblemHealth as the Assistant Director of Service Standards from 2008 to 2011. In this capacity, she focused on establishing and maintaining service standards that supported the organization's operational goals. Her experience in this role laid the groundwork for her subsequent leadership position in claims quality auditing.
Education and Qualifications
Pamela D'agostino studied at the English Language Institute at the College of Staten Island, CUNY. She earned a Bachelor of Science degree in Communication from 1987 to 1991. In addition to her academic background, she holds certifications as a Six Sigma Black Belt and Green Belt, which reflect her proficiency in process improvement methodologies.
Skills and Expertise
Pamela D'agostino possesses a range of skills that enhance her effectiveness in her current role. She specializes in Content and Knowledge Management, which involves managing organizational knowledge resources. Additionally, she has expertise in Claims Auditing and User Acceptance Testing, indicating a strong understanding of quality assurance processes. Her skills in Design For Six Sigma and Transactional Lean Six Sigma further demonstrate her capability in optimizing business processes.
Career Background
Before joining EmblemHealth, Pamela D'agostino worked at Oxford Health Plans as a Dedicated Service Manager from 1996 to 2000. This role provided her with valuable experience in service management, contributing to her overall expertise in the healthcare industry. Her diverse career background has equipped her with a comprehensive understanding of operational standards and quality assurance.