Patricia S.
About Patricia S.
Patricia S. is a seasoned manager specializing in customer service experience and training, currently holding the position at EmblemHealth since 2012. She has extensive experience in developing training programs across various organizations, including Whitsons Culinary Group and Empire BlueCross BlueShield.
Work at EmblemHealth
Patricia S. has been working at EmblemHealth since 2012 as the Manager of Customer Service Experience and Training. In this role, she focuses on enhancing customer service through effective training programs. Her previous positions at EmblemHealth include Supervisor of Claims Training and Training Specialist, where she contributed to the development of training initiatives aimed at improving organizational performance.
Experience at Whitsons Culinary Group
Since 2016, Patricia S. has been employed at Whitsons Culinary Group as a Learning Specialist. In 2018, she took on the role of Manager of Learning & Development, where she has developed and implemented comprehensive training programs for Whitsons Food Professionals. These programs are designed to enhance customer service experience and ensure effective onboarding for new leaders.
Previous Roles in Training and Development
Patricia S. has extensive experience in training and organizational development. She worked at WellPoint as a Program Manager for Leader & Associate Development from 2006 to 2009. Additionally, she held positions at Empire BlueCross BlueShield, including Sr Training & Organizational Development Specialist and Training Manager, where she focused on creating tailored development programs and enhancing training effectiveness.
Education and Expertise
Patricia S. studied at Niagara University from 1984 to 1988. She specializes in designing and delivering onboarding programs for new leaders, ensuring smooth leadership transitions. Her expertise includes creating development programs tailored to specific competencies and focusing on key performance indicators to measure the success of training initiatives.
Background
Patricia S. has a diverse background in customer service training and organizational development. Her career spans various roles in the healthcare and culinary sectors, with a strong emphasis on enhancing customer service experiences through effective training. She has worked in multiple locations, primarily in Melville, NY, and has built a reputation for her contributions to training and development.