Radina Charles Mpa
About Radina Charles Mpa
Radina Charles is a Manager of Vendor Operational Delivery at EmblemHealth, where she oversees membership, enrollment, and premium billing. With extensive experience in claims administration and a strong educational background in public administration, she has effectively managed large-scale operations and contributed to significant financial improvements.
Work at EmblemHealth
Radina Charles currently serves as the Manager of Vendor Operational Delivery for Membership, Enrollment, and Premium Billing at EmblemHealth. She has been in this role since 2022, operating remotely in the New York City Metropolitan Area. In her position, she manages the end-to-end operations for EmblemHealth's largest account, the City of New York, which encompasses approximately 1.3 million members. She has effectively managed receivables exceeding $3.5 billion and has implemented an audit process to enhance member Coordination of Benefits (COB) records, improving the EDI reconciliation process.
Previous Experience at 1199SEIU National Benefit Fund
Radina Charles held multiple roles at the 1199SEIU National Benefit Fund from 2013 to 2022. She began as Chief Clerk III in the Claims Administration (Hospital Claims Division) from 2013 to 2017, followed by a position as Claims Coordinator from 2017 to 2018. Subsequently, she served as Claims Supervisor in the same division until 2022. Throughout her tenure, she managed various aspects of claims administration, contributing to the operational efficiency of the organization.
Education and Expertise
Radina Charles earned her Bachelor's degree in Public Administration from Medgar Evers College, CUNY, where she studied from 2011 to 2015. She further advanced her education by obtaining a Master of Public Administration (MPA) from John Jay College (CUNY) from 2017 to 2019. Her academic background provides her with a strong foundation in public administration and organizational management, which supports her current role in operational delivery and vendor management.
Achievements in Financial Management
In her current role at EmblemHealth, Radina Charles has achieved significant financial outcomes, including a reduction of bottom-line receivables by $3 million through effective management of Business Process Outsourcing (BPO) vendor relationships and on-site assessments. Additionally, she contributed to a notable annual increase of $30 million through strategic initiatives in Billing, Collections, and Receivables Plan Management units, demonstrating her impact on the financial success of the organization.