Richard Vargas
About Richard Vargas
Richard Vargas is a Lead Data Analyst at EmblemHealth, where he has worked since 2018. He has extensive experience in customer service and data analysis, having held various roles in the healthcare industry since 2005.
Work at EmblemHealth
Richard Vargas has been employed at EmblemHealth as a Lead Data Analyst since 2018. In this role, he is responsible for generating and analyzing reports to identify trends and provide coaching opportunities. He creates, updates, and implements department goals, workflows, training manuals, policies, and procedures. Additionally, he conducts telephonic monitoring to ensure that quality and compliance standards are met. His expertise contributes to the overall efficiency and effectiveness of the organization.
Previous Experience in Healthcare
Prior to his current position, Richard Vargas held various roles in the healthcare sector. He worked at Health Plus, an Amerigroup Corporation, as a Quality Assurance Specialist for six months in 2012. He also served as a Senior Member Services Representative at Health Plus from 2005 to 2012. Following that, he was a Customer Care Supervisor at Centers Plan for Healthy Living from 2012 to 2014. His experience includes handling escalated customer issues and contributing to the establishment of a call center in a start-up managed long-term care insurance company.
Education and Expertise
Richard Vargas studied at New York City College of Technology, where he achieved an Associate's degree in Electrical Engineering. His educational background provides him with a strong technical foundation that supports his analytical skills in his current role as a Lead Data Analyst. His expertise includes data analysis, report generation, and quality assurance within the healthcare industry.
Career Progression and Skills
Richard Vargas has demonstrated a clear progression in his career within the healthcare industry. He began as a Senior Member Services Representative and advanced to roles with increasing responsibility, including Customer Care Supervisor and Analyst, Provider Data at North Shore-LIJ CareConnect Insurance Company, Inc. from 2014 to 2018. His skills include investigating and resolving complex customer issues, training new staff on multiple product lines, and ensuring compliance with state and federal standards.